Work experience
Lead User Experience Designer
MassMutual, Financial Professional Experience
May 2020 - May 2025
As the designer responsible for data analytics and sales reporting, I was responsible for a complete redesign of the reporting platform used by MassMutual’s 8,000+ financial advisors. I created data visualization standards within the constraints of a third-party business intelligence tool, worked closely with product stakeholders and end users to gain intimate familiarity with reporting needs, and simplified access to meaningful reports within an overwhelming and confusing ecosystem. I also wrote accessibility onboarding documentation for designers joining our team, with examples of accessibility principles aligned to the MassMutual design system.
Senior User Experience Designer
BNY, Risk Management
Feb 2019 - Jan 2020 (contract)
Championed a shift to Agile incorporating User-Centered Design, helping cross-functional teams
transition from waterfall development to more iterative, feedback driven processes.
Led end-to-end UX strategy and design for a Risk Management portal, reducing time to triage
and remediate events by helping analysts to identify and prioritize high-risk issues.
Senior User Experience Designer
Forcepoint, Cybersecurity
Feb 2018 - Mar 2019
Built a design system including components and usage guidelines to support Forcepoint’s user-entity behavioral analytics (UEBA) platform, and designed self-service tools for managing event workflows which reduced onboarding and manual setup for new users.
Senior User Experience Designer
Honeywell, Corporate HR
Jun 2016 - Feb 2018
My manager at Honeywell was fond of saying, “Measure, measure, measure!” It’s something I’ve tried to carry through the rest of my career. As a UX designer focused on internal HR tools, I established data visualization standards that reduced report creation time by 75% while creating consistency and improving clarity. My design work on Honeywell’s internal compensation offer tool increased adoption by 230% and reduced approval turnaround time by 50%, directly impacting speed-to-hire.
User Experience Designer
Audible, Amazon English mobile app
May 2015 - Apr 2016 (contract)
Led UX and UI design on desktop and mobile for a new audiobook-based English language learning app for the Japanese market, including user flows for account creation, conversion, and engagement.
User Experience Architect
Wiley, Journal publishing
Jul 2013 - Apr 2015
Created modules for journal homepages, allowing scalable, self-service customization for Wiley’s customers and improving content discoverability for academic readers.
UX Researcher and Designer
Pearson, K-12 Technology
Oct 2010 - Jul 2013
I established a feedback program through an opt-in growing the research participant pool from zero to 4K+ educators and embedding iterative testing into the product development lifecycle, and led foundational user research and redesigned K-12 student performance dashboards, freeing teachers to spend time focusing on teaching instead of analyzing tabular data.
Education
Master of Science, Human-Computer Interaction
Carnegie Mellon University
